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managing performance

Managing Performance

In what ways are organizational citizenship behaviors both good and bad for organizations and their employees’ performance?

Example article: (you can use if you want to)

Podsakoff, P., Ahearne, M., MacKenzie, S. (1997) Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82, 262-270. doi: 10.1037/0021-9010.82.2.262


You will need to find four academic articles related to your topic. These articles must come from one of the following journals

Academy of Management Journal

Academy of Management Review

Journal of Applied Psychology

Personnel Psychology

Journal of Management

Organization Science

Strategic Management Journal

Administrative Science Quarterly

Journal of Personality and Social Psychology

Psychological Bulletin

Harvard Business Review (a maximum of one article may come from this source)

Psychological Science

Journal of Experimental Social Psychology

Organizational Behavior and Human Decision Processes

Annual Review of Psychology

The Academy of Management Annals

It is important to note that this paper is not a “book report,” in that we are not asking you to simply regurgitate what the academic articles say about a topic. We expect you to use the research to develop and support an answer to the research question and to develop some possible recommendations for organizations to follow. In other words, integrate the research that you find and tell an interesting (but well-supported) story about your topic. This will require critical thinking and your own insight. As mentioned above there usually is not a clear solution to these issues, and so you are expected to discuss both the pros and cons, or benefits and problems, of the issues related to your question.

The report should include:

  • Clear definitions of the core concepts used in your paper.
  • An integration of your findings based on the literature you have examined (not just a list of results or rehash)
  • Specific recommendations for practice
  • Correct grammar, spelling, and formatting
    • Double spaced
    • Times New Roman font, size 12
    • 1 inch margins
    • Proper citations using APA guidelines (see:, including within text citation

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