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Establishing Credibility and Interpersonal Communication

Establishing Credibility

1. Discuss the Formula for Credibility and write about the key aspects of Competence, Caring, and Character

2. Explain the FAIR approach to evaluating ethical business communications

Interpersonal Communication

3. Why is emotional intelligence so important in logical business tasks?
What are the four domains of emotional intelligence?

4. Think about a recent movie or TV episode you watched. Select a scene that involves interesting nonverbal communication – ideally, one that might occur in the workplace.

Based on this scene, do the following;
A. Summarize the scene in approximately one paragraph.
B. Analyze the nonverbal communication. Explain how various body parts sent signals, including the eyes, mouth, shoulders, arms, and hands
C. Describe how you can mimic or avoid three aspects of this nonverbal behavior in the workplace and why you would do so.

(Word count is 1200 words with at least 2 scholarly sources)

Textbook that is used for this class: Cardon, P. (2013). Business communication: Developing leaders for a networked world. New York: McGraw-Hill/Irwin.

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