1.Rewrite the following negative message by using a positive approach. Explain your choice of words.

We can’t refund your money for your LG4 phone. You should have been more careful and not dropped it in water. The user’s manual clearly states that you must not immerse the phone in water.300 words in length.

2. You receive a claim from an the customer who is asking for a refund. The customer uses inappropriate language in the claim. Explain how you would respond to the customer in writing. Explain your choice of words. 300 words